My SMPO isn't creating vapor?
If you're seeing little to no vapor when you draw on SMPO, double check that the device LED is lighting up when you draw on the pod. You may want to try using an alternate SMPO pod to see if that helps. If you continue to have problems, please contact our SMPO support team firstname.lastname@example.org
My SMPO pod is leaking when I use it?
Minor leaking from your SMPO pods is not uncommon during use and shouldn't persist under normal use by following suggested drawing tips. If your SMPO pod is leaking slightly, you can continue to use it, but wipe off the juice before inserting back into your device. Leaking can occur when juice is pulled up into the air path due to one of the following reasons:
Puffing aggressively on the mouthpiece - try puffing more gently.
Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click into place.
If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the SMPO support team.
Can I overcharge the battery?
SMPO’s smart-charge technology will ensure there is no risk of overcharging.
Can I open the SMPO POD?
For health and safety concerns, please do not open your SMPO pods.
How do I dispose of a SMPO POD?
SMPO PODs can be thrown away in a regular trash can.
How do I get wholesale pricing?
If you would like to become an authorized retailer of SMPO, please contact our Sales team.
Is this a good way to quit smoking?
SMPO is not intended to be a nicotine cessation device, and has not been tested as such.
How can I track my order?
Once your order ships, you will receive a confirmation email to your tracking number.
Can I make a change to an existing order?
Once an order has been placed, we can not make any additions, subtractions, or substitutions. If you no longer want the exact items on your order, please contact support to request a cancelation.